Welcome to Unbox It’s FAQ page!
Here you’ll find answers to the most common questions our customers have. If you don’t see your question here, feel free to Contact Us directly.
Ordering and Shipping
Q: How do I place an order? A: Follow these simple steps to place an order:
- Select your packaging product.
- Choose the size and quantity.
- Attach your logo.
- Receive your order.
Q: What is the delivery time for orders? A: Our standard delivery time is 10 days from the date you place your order.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
Q: What if I need my order sooner than the standard delivery time? A: We offer expedited shipping options for an additional fee. Please contact our customer service team to discuss your needs and find the best solution.
Q: Is there a minimum order quantity for customized packaging? A: No, we do not have a minimum order quantity. You can order as few or as many items as you need.
Customization
Q: What file format should my logo be in? A: For the best quality, please upload your logo in a high-resolution format such as .PNG, .JPEG, or .EPS.
Q: Can I see a preview of my customized packaging before placing the order? A: Yes, after uploading your logo, you will be able to see a digital preview of your customized packaging to ensure everything looks perfect before finalizing your order.
Q: Can I order a sample before placing a bulk order? A: Yes, we offer sample orders so you can see the quality and customization of our products before committing to a larger order. Please contact us for more information on ordering samples.
Payment and Refunds
Q: What payment methods do you accept? A: We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal.
Q: What is your refund policy? A: If you are not satisfied with your order, please contact our customer service within 30 days of receiving your package. We will work with you to resolve any issues, including offering a refund or a replacement.
Contact Us
Q: How can I get in touch with Unbox It? A: You can contact us through our Contact Us page, where you’ll find a form to send us a message. Alternatively, you can reach us by phone or email provided on the same page.
Q: What are your customer service hours? A: Our customer service team is available Monday to Friday from 9 AM to 6 PM (EST). We strive to respond to all inquiries within 24 hours.
Additional Information
Q: Do you offer bulk discounts? A: Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing.
Q: Can I change or cancel my order after it has been placed? A: If you need to make changes or cancel your order, please contact us as soon as possible. Once the order has entered production, changes may not be possible.